Privacy policy

At Nilai Apparel Gift & Souvenir, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with us online or offline.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely through third-party providers)

Order & Customization Information

Apparel size, design preferences, customization details (names, numbers, logos)
Company/team/organization details (if applicable)

Technical Information

IP address
Browser type
Basic usage data from our website or social media pages

2. How We Use Your Information

We use your information to:

Process and deliver orders
Communicate about orders, inquiries, or customer support
Provide quotations for custom jersey and uniform requests
Improve our products, services, and website
Send updates or promotional offers (only with your permission)

3. Sharing of Information

We do not sell or rent your information.
We may share your data only with:

Trusted service providers (payment gateways, courier/delivery services)
Design/production partners involved in fulfilling your custom orders
Legal authorities, if required by law

All partners are required to handle your data securely and responsibly.

4. Data Security

We implement appropriate security measures to protect your information from:

Unauthorized access
Loss or misuse
Alteration or disclosure

However, no method of data transmission is 100% secure. We will notify you promptly if a data breach occurs.

5. Your Rights

You have the right to:

Request access to your personal data
Correct or update your information
Request deletion of your data (unless required for ongoing orders or legal reasons)
Withdraw consent from marketing communications

6. Cookies & Website Tracking

Our website may use cookies to:

Enhance user experience
Track traffic and performance
Save user preferences

You can disable cookies in your browser settings if you prefer.

7. Retention of Information

We retain your information only as long as necessary to:

Complete orders
Comply with legal obligations
Resolve disputes or maintain transaction records

8. Third-Party Links

Our website or social platforms may contain links to external sites.
We are not responsible for the privacy practices of these third parties.

9. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us at:

Nilai Apparel Gift & Souvenir
Email: nilaiapparelasyraf@gmail.com
Phone: 019-3503200
Address: 12903-G, Jalan BBN 1/7f, Bandar Baru Nilai, 71800 Nilai, Negeri Sembilan