FAQ

1. What products do you offer?

We specialize in custom jerseys, uniforms, apparel, gifts, and souvenir items. We handle team, corporate, school, event, and individual orders.

2. How do I place a custom order?

You can contact us through WhatsApp, email, or our social media pages. Share your design idea, quantity, sizes, and any logos or text you want. Our team will prepare a quotation and mock-up for approval.

3. Do you provide design services?

Yes. We offer design assistance for jerseys and uniforms. You may provide your own design, or our team can help create one based on your concept.

4. What is the minimum order quantity (MOQ)?

Prices shown are based on 10 pieces.
For orders above 10 pieces or bulk quantities, you may contact our sales team for a customized quote.

5. How long is the production time?

Production typically takes 7–14 working days, depending on design complexity and order quantity. We will provide an estimated timeline when you place your order.

6. Do you accept rush orders?

Yes, rush orders may be accepted depending on our schedule. Additional charges may apply.

7. What sizes do you offer?

We offer a full size range from Kids to Adult (XS–5XL) depending on the product. Size charts will be provided for accuracy.

8. How do I make payment?

We accept bank transfer, e-wallets, and other available payment methods. A deposit may be required for custom orders.

9. Do you ship?

Yes. We provide local and international shipping. Shipping fees vary based on location and order size.

10. Can I return or exchange a custom item?

Custom-made items (with names, numbers, or personalized designs) cannot be returned or exchanged, unless there is a manufacturing defect.

11. How do I check the status of my order?

You can contact our customer service team anytime. We will update you once your order enters production and again when it is ready for shipment.

12. Do you offer bulk or corporate pricing?

Yes. Discounts are available for large orders. Please reach out with your order details for a customized quotation.